Q & A
Visit one of our beautiful wineries!
PASO ROBLES RV RENTALS LLC
Below is a list of Questions and Answers regarding our service. Feel free to contact us at anytime!
Reservations: (805) 712-2046 Email: [email protected]
Delivery/Area Info: (805) 712-2046
Contact Us
Text/CALL (805) 712-2046 OR EMAIL [email protected] FOR RV RENTAL CONTRACT QUESTIONS
Below is a list of Questions and Answers regarding our service. Feel free to contact us at anytime!
Reservations: (805) 712-2046 Email: [email protected]
Delivery/Area Info: (805) 712-2046
Contact Us
Text/CALL (805) 712-2046 OR EMAIL [email protected] FOR RV RENTAL CONTRACT QUESTIONS
DELIVERY
Do you deliver and set up?
Yes! We deliver and set up to most locations within 200 miles from Paso Robles, California. Delivery areas may change depending on time of year or season. Delivery to areas further may be considered, call office for details. Delivery fees will apply. Call for details. DELIVERY TIMES ARE NOT GUARANTEED AND ARE BASED ON OTHER TRAILER DELIVERIES, TRAFFIC, WEATHER, OR UNAVOIDABLE DELAYS. WE TRY OUR BEST TO GET UNITS DELIVERED BETWEEN 2 PM - 6 PM. EARLY ARRIVALS DO NOT PREDICATE EARLY DELIVERIES. IF YOU PLAN TO ARRIVE IN THE AREA OR CAMPSITE BEFORE WE CAN GET THE UNIT DELIVERED, PLEASE TAKE IN THE SURROUNDINGS, GRAB A BITE, AND BE PATIENT.
How do I get my trailer KEYS?
We give you specific instructions on where to find your trailer KEYS on your signed Rental Contract. Please review or refer to your contract for these instructions. If you do not have reception at your campground, we are not responsible for communication issues. We will try to give you as many pre-instructions as possible, but we can't possibly cover every detail.
RESERVATIONS/BILLING
When should I call to reserve?
Call anytime. Typically one - six months in advance is plenty of time. Sooner the better for Summertime and Holidays. A $150 Non-Refundable Reservation fee will be required for all reservations. If you must cancel your reservation for any reason, this fee is "Non-Refundable". See Cancellation Policy for further details. This fee will be applied to the remaining balance of an rental charges when they become due. It will not be applied to the $50 fee in the "Re-Scheduling Policy". See Re-scheduling Policy for details. Contract Policies can be reviewed by calling our Reservation @ (805) 712-2046 or
go to "Contact Us", fill in your info and hit send.
8057122046* Or just give us a call at (805) 712-2046, please leave a message if we are not available to answer your call. We may be delivering our RV rental to another happy camper or on the phone making another reservation. (Please feel Free to text for easier communication)
* We will email you a Rental Agreement.
* Review the document, then sign and return.
* Email it to the numbers listed on the agreement.
* A $150 Non-Refundable Reservation Fee is required to Hold your reservation. (This amount is applied towards your total Payment)
* A $500 security deposit will be required for each Rental. By signing our contract you agree that we can charge up to $500 for missing items or damages to the trailer during rental use without notifying you. If the item missing or damages to the trailer are more that $500 we will notify of the cost prior to charging your card.
*We will ask you to provide a reservation deposit at time of reservation. The Balance/ final payment will be charged 2-3 weeks prior to arrival date.
* We reserve the right to refuse service to anyone and will not be responsible for accidents and/or injuries to its customers and/or guests. Once trailer is delivered, under no circumstances may the trailer be moved.
Do I need insurance?
No.
We have commercial insurance for the trailers. We do not allow self hauling.
What if I need to cancel my reservation?
* If you must cancel for any reason, the $150 Non-Refundable Reservation fee is forfeited. If you choose to use our "Re-Scheduling Policy" the $150 Non-Refundable Reservation Fee may not be used towards the "Re-Scheduling Policy" fees. Inquire with the Reservations Office for further details on Cancellations and Re-Scheduling.
* Cancellations must be made 30 days in advance. 45 days in advance for any Major National or Religious Holidays. This allows us to release the dates to other interested parties. Ask our office staff for further info if needed.
* Forfeiture of 1/2 of the paid reservation will result if cancellation is not made prior to 15 days of check in date. If canceling with less than 7 days notice, all of the nightly rents reserved will be charged to the credit card on file. Please ask about our RESCHEDULING POLICY.
How do I pay my deposit?
We accept VISA, Mastercard, American Express, and Discover credit cards for making easy deposits or paying for your entire rental experience. Personal checks may be accepted and must be received within 5 days of Rental Agreement being received by us. Checks will be deposited. Call for details. We use Square for our billing processing.
When do I need to pay for my RV rental reservations?
We require $150 Non-refundable Reservation Hold fee to hold your reservation. If within 30 days from your arrival date, we require the total to be paid for at the time of the reservation.
We accept Cash, Bank Cashier's check, or credit cards. We accept VISA, MasterCard, AMEX, or Discover cards any time. Payments may also be paid ahead of time if desired. CALL (805) 712-2046 for any reservation and payment questions.
DEPOSITS
What is my deposit used for?
Your $500.00 deposit is used for damages caused to the RV while in your possession and any missing items. The deposit may also be used to cover cleaning if the RV was not returned in the same condition it was delivered in. If upholstery is stained or damaged, we will use your deposit to cover the cleaning charges or insurance deductible.
Will you credit back the deposit to my credit card?
No. We do not charge the Security Deposit up front, but by signing our contract you agree that we may charge up to $500 without contacting you, for any damages or missing items. (You will be notified if items or damages exceed $500.)
How do I get my deposit back?
We have up to 5 days to inspect the unit for damages. Damages, cleaning fees, entry fees, and propane refills may be secured via credit card on file. If deposit is secured via credit card, your pre-auth will fade off within 7-10 days.
OTHER FREQUENTLY ASKED QUESTIONS?
Can we bring our PET camping?
We love PETS as well and think they are part of the family. BUT, they can be little destroyers in a trailer. If you would like to camp with your pet, please disclose this information when making a reservation. We ask that you keep them in a crate or pet bed and always on the floor. Never leave them unattended inside the trailer. They are not to sleep or play on couches or beds. Clients are limited to 3 dogs. All resort pet rules must also be followed. Thank you.
What do I need to supply?
Bedding, Food, Drinks, Ice, extra Camping Chairs, Games, Firewood. Look at the list under each trailer in the "Our Fleet" section tab. It provides a list of items provided or not included in your rental.
What do the trailers come with?
Each trailer comes with a basic supply of kitchen and cookware. This includes eating and serving utensils, dishes, coffee cups, coffee maker w/filters, cleaning products, broom & dust pan, outdoor area mat, mattress protectors on all mattresses. No other linens or pillows are supplied. They do not come with on board generators. We have a limited number of 3500 watt generators for rent.
Do you rent hauling equipment?
No. We no longer allow self hauling.
What size is the oven?
The ovens are all about the same size and will fit a dish or tray no bigger than 14" x 14" length/width x 4" deep.
Do you rent generators?
Yes, If you would like more power to run the air conditioning, you will need to rent or bring a generator that has at least 3000 watts or more. Call (805) 712-2046 for pricing and details.
Do I need to bring cleaning supplies, paper towels, & toilet paper?
No and no. We supply everything you will need to wipe down all surfaces and return the unit back to the way you received it. We supply RV type toilet paper with each rental. This type will break down easier and help to prevent clogging. 1-4pk is supplied with each rental. Each unit comes with at least one roll of paper towels. A broom & dust pan will be there too. Thanks for asking!
Do you deliver and set up?
Yes! We deliver and set up to most locations within 200 miles from Paso Robles, California. Delivery areas may change depending on time of year or season. Delivery to areas further may be considered, call office for details. Delivery fees will apply. Call for details. DELIVERY TIMES ARE NOT GUARANTEED AND ARE BASED ON OTHER TRAILER DELIVERIES, TRAFFIC, WEATHER, OR UNAVOIDABLE DELAYS. WE TRY OUR BEST TO GET UNITS DELIVERED BETWEEN 2 PM - 6 PM. EARLY ARRIVALS DO NOT PREDICATE EARLY DELIVERIES. IF YOU PLAN TO ARRIVE IN THE AREA OR CAMPSITE BEFORE WE CAN GET THE UNIT DELIVERED, PLEASE TAKE IN THE SURROUNDINGS, GRAB A BITE, AND BE PATIENT.
How do I get my trailer KEYS?
We give you specific instructions on where to find your trailer KEYS on your signed Rental Contract. Please review or refer to your contract for these instructions. If you do not have reception at your campground, we are not responsible for communication issues. We will try to give you as many pre-instructions as possible, but we can't possibly cover every detail.
RESERVATIONS/BILLING
When should I call to reserve?
Call anytime. Typically one - six months in advance is plenty of time. Sooner the better for Summertime and Holidays. A $150 Non-Refundable Reservation fee will be required for all reservations. If you must cancel your reservation for any reason, this fee is "Non-Refundable". See Cancellation Policy for further details. This fee will be applied to the remaining balance of an rental charges when they become due. It will not be applied to the $50 fee in the "Re-Scheduling Policy". See Re-scheduling Policy for details. Contract Policies can be reviewed by calling our Reservation @ (805) 712-2046 or
go to "Contact Us", fill in your info and hit send.
8057122046* Or just give us a call at (805) 712-2046, please leave a message if we are not available to answer your call. We may be delivering our RV rental to another happy camper or on the phone making another reservation. (Please feel Free to text for easier communication)
* We will email you a Rental Agreement.
* Review the document, then sign and return.
* Email it to the numbers listed on the agreement.
* A $150 Non-Refundable Reservation Fee is required to Hold your reservation. (This amount is applied towards your total Payment)
* A $500 security deposit will be required for each Rental. By signing our contract you agree that we can charge up to $500 for missing items or damages to the trailer during rental use without notifying you. If the item missing or damages to the trailer are more that $500 we will notify of the cost prior to charging your card.
*We will ask you to provide a reservation deposit at time of reservation. The Balance/ final payment will be charged 2-3 weeks prior to arrival date.
* We reserve the right to refuse service to anyone and will not be responsible for accidents and/or injuries to its customers and/or guests. Once trailer is delivered, under no circumstances may the trailer be moved.
Do I need insurance?
No.
We have commercial insurance for the trailers. We do not allow self hauling.
What if I need to cancel my reservation?
* If you must cancel for any reason, the $150 Non-Refundable Reservation fee is forfeited. If you choose to use our "Re-Scheduling Policy" the $150 Non-Refundable Reservation Fee may not be used towards the "Re-Scheduling Policy" fees. Inquire with the Reservations Office for further details on Cancellations and Re-Scheduling.
* Cancellations must be made 30 days in advance. 45 days in advance for any Major National or Religious Holidays. This allows us to release the dates to other interested parties. Ask our office staff for further info if needed.
* Forfeiture of 1/2 of the paid reservation will result if cancellation is not made prior to 15 days of check in date. If canceling with less than 7 days notice, all of the nightly rents reserved will be charged to the credit card on file. Please ask about our RESCHEDULING POLICY.
How do I pay my deposit?
We accept VISA, Mastercard, American Express, and Discover credit cards for making easy deposits or paying for your entire rental experience. Personal checks may be accepted and must be received within 5 days of Rental Agreement being received by us. Checks will be deposited. Call for details. We use Square for our billing processing.
When do I need to pay for my RV rental reservations?
We require $150 Non-refundable Reservation Hold fee to hold your reservation. If within 30 days from your arrival date, we require the total to be paid for at the time of the reservation.
We accept Cash, Bank Cashier's check, or credit cards. We accept VISA, MasterCard, AMEX, or Discover cards any time. Payments may also be paid ahead of time if desired. CALL (805) 712-2046 for any reservation and payment questions.
DEPOSITS
What is my deposit used for?
Your $500.00 deposit is used for damages caused to the RV while in your possession and any missing items. The deposit may also be used to cover cleaning if the RV was not returned in the same condition it was delivered in. If upholstery is stained or damaged, we will use your deposit to cover the cleaning charges or insurance deductible.
Will you credit back the deposit to my credit card?
No. We do not charge the Security Deposit up front, but by signing our contract you agree that we may charge up to $500 without contacting you, for any damages or missing items. (You will be notified if items or damages exceed $500.)
How do I get my deposit back?
We have up to 5 days to inspect the unit for damages. Damages, cleaning fees, entry fees, and propane refills may be secured via credit card on file. If deposit is secured via credit card, your pre-auth will fade off within 7-10 days.
OTHER FREQUENTLY ASKED QUESTIONS?
Can we bring our PET camping?
We love PETS as well and think they are part of the family. BUT, they can be little destroyers in a trailer. If you would like to camp with your pet, please disclose this information when making a reservation. We ask that you keep them in a crate or pet bed and always on the floor. Never leave them unattended inside the trailer. They are not to sleep or play on couches or beds. Clients are limited to 3 dogs. All resort pet rules must also be followed. Thank you.
What do I need to supply?
Bedding, Food, Drinks, Ice, extra Camping Chairs, Games, Firewood. Look at the list under each trailer in the "Our Fleet" section tab. It provides a list of items provided or not included in your rental.
What do the trailers come with?
Each trailer comes with a basic supply of kitchen and cookware. This includes eating and serving utensils, dishes, coffee cups, coffee maker w/filters, cleaning products, broom & dust pan, outdoor area mat, mattress protectors on all mattresses. No other linens or pillows are supplied. They do not come with on board generators. We have a limited number of 3500 watt generators for rent.
Do you rent hauling equipment?
No. We no longer allow self hauling.
What size is the oven?
The ovens are all about the same size and will fit a dish or tray no bigger than 14" x 14" length/width x 4" deep.
Do you rent generators?
Yes, If you would like more power to run the air conditioning, you will need to rent or bring a generator that has at least 3000 watts or more. Call (805) 712-2046 for pricing and details.
Do I need to bring cleaning supplies, paper towels, & toilet paper?
No and no. We supply everything you will need to wipe down all surfaces and return the unit back to the way you received it. We supply RV type toilet paper with each rental. This type will break down easier and help to prevent clogging. 1-4pk is supplied with each rental. Each unit comes with at least one roll of paper towels. A broom & dust pan will be there too. Thanks for asking!
Operated by Paso Robles RV Rentals LLC